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No Refund Policy

1. General No Refund Policy
All sales with BluePrintz and Docs are final. Due to the custom nature of our printing services, we do not offer refunds, credits, or returns for any orders once payment has been processed and production has begun. This policy is in place because your printed materials are created specifically for you and cannot be resold.

2. Exception for Third-Party Vendor Mistakes
The only exception to our no-refund policy is in the case of a verifiable error or defect that is directly and solely caused by a third-party vendor or carrier we engaged to fulfill your order.

Examples of qualifying exceptions include:

  • A manufacturing defect in materials (e.g., paper, binding coils) supplied to us by a third-party that renders the final product unusable.

  • Significant damage to the order that occurs during the shipping and delivery process with a carrier (e.g., USPS, FedEx, UPS).

This exception does not apply to minor cosmetic imperfections that do not affect the usability of the product, or to delays in shipping.

3. Process for Claims Based on Vendor Error
If you believe your order qualifies for this exception, you must:

  1. Notify us in writing within three (3) calendar days of receiving your order.

  2. Provide clear photographic or video evidence of the defect or damage.

  3. Provide images of the original packaging if the claim is for shipping damage.

Upon receiving a valid claim, our sole obligation, at our discretion, will be to either:

  • Reprint and re-ship the order at no additional cost to you, or

  • Issue a full or partial refund for the portion of the order that was defective.

4. Non-Qualifying Situations
No refunds or reprints will be issued for any of the following reasons, as they are the responsibility of the customer:

  • Errors in files provided by the customer (e.g., typos, formatting issues, low-resolution images).

  • Customer dissatisfaction with color variations between their screen and the physical printed product.

  • Choosing the wrong product, size, or material during the ordering process.

  • Delays in production or shipping caused by the customer (e.g., delayed approval, providing incorrect files).

  • Delays caused by the shipping carrier once the package is in their possession.

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